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FAQ

  • Are you a manufacturer or a trading company?

    We are a professional manufacturer with nearly 20 years of experience in the axial fan, centrifugal fan, and duct fan industries. With production bases and R&D teams located in Hangzhou and Huzhou, we effectively manage product quality, production processes, and costs, and are committed to providing competitive products to our customers.

  • How do you ensure your product quality?

    We have established a rigorous quality management system that monitors every stage of production, from raw materials to finished products. Our factory is ISO 9001 certified, and our products comply with international standards such as CE and UL, as well as passing IP55 rating tests; relevant certifications are available for your review.

  • Can we visit your factory?

    Certainly! We warmly welcome potential clients and partners to visit our factory in person. Please schedule an appointment with us in advance so that we can arrange for professional staff to receive you and provide technical explanations.

  • Do you offer custom-made products according to our requirements?

    Yes, OEM and ODM are among our core services. Please provide your detailed specifications, drawings, or samples; our engineering team will evaluate them and provide you with a professional solution and a quotation.

  • What is your Minimum Order Quantity (MOQ)?

    For standard products, our MOQ is typically 100 pieces. However, for customized products, the MOQ will depend on the specific process and requirements. If you have special needs, please contact us, and we will do our best to meet your requirements.

  • Do you provide free samples?

    We can provide samples, but you will need to pay for the sample fee and express delivery. The sample fee can be deducted from the order amount once you place a formal order. We believe the sample quality will convince you.

  • Is the price inclusive of all charges?

    The prices listed on our website are typically unit prices under FOB terms. The final quote will depend on your quantity, packaging requirements, shipping destination, and chosen trade terms; we will provide you with a clear and complete quotation.

  • What payment methods do you accept?

    We support a variety of secure payment methods, including wire transfer (T/T), letter of credit (L/C), and PayPal (for small amounts). Specific terms will be specified in the quotation and contract.

  • What is your lead time?

    For standard product samples, we can ship within 3-5 days. For regular orders, the production cycle is usually 25-30 days. The specific delivery time depends on the order quantity and the product process; we will confirm the exact delivery date with you before placing the order.

  • Can you handle the shipping and customs clearance?

    Yes, we can. We have extensive experience in international trade and can provide services under DAP, DDP, and other terms. We can be your reliable partner, arranging door-to-door international logistics and customs clearance in the destination country through our partnered, reliable freight forwarding companies.

  • What is your warranty policy?

    We offer a 12-month warranty on all our products. During the warranty period, we will repair or replace any products free of charge for any quality issues caused by raw materials or manufacturing processes, and provide online installation guidance. We are committed to providing you with long-term technical support.

  • Do you provide operation training or installation guidance?

    Yes. We can provide detailed product instructions, installation videos and online technical guidance. For large orders, we can also send engineers to the site to provide technical support (terms need to be negotiated separately).